FAQ

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Water may be considered a human right and therefore a free resource, but that is not what customers are paying for. As a customer, you are paying the financial cost of sourcing, treating, and delivering water to your home. This occurs through a system of pipes, pumps, treatment plants and reservoirs, all of which must be carefully maintained. Untreated potable water can carry harmful bacteria and contaminanats; treatment purifies the water, removing potentially harmful contaminants and safeguarding the water for drinking, bathing, and general consumption.

The definition of hard water is the amount of dissolved calcium and magnesium in the water, so basically, hard water is high in these dissolved minerals. Although water is typically crystal clear it contains minerals and chemicals, and the concentration of certain minerals is what creates "hardness" in water. Signs of hard water include water spots, mineral stains, and less water pressure in your home.

There are absolutely no adverse health impacts related to hard water, however, hard water can contribute to dry skin, hair, and scalp. The minerals can also cause a change in the PH balance of your skin which could cause issues for those who already have skin issues such as eczema. Generally speaking, most people can safely drink hard water without any side effects.

Hard water can cause water spots and leave a cloudy residue on your glassware and silverware. It can cause laundry issues such as faster fading of clothing and detergent residue. Hard water can also build up in your dishwasher which could prompt the need for replacement parts in the future. Always refer to manufacturer's suggested cleaning and maintenance procedures for your dishwasher.

Hard water can also potentially create issues with your water heating and plumbing systems leading to limescale deposits. These limescale deposits can potentially interfere with boiler elements and pipes. Pipes clogged with limescale reduce efficiency, increase energy bills, and ultimately need to be replaced. Always refer to manuafacturer's suggested cleaning and maintenance procedures to increase the longivity of your appliances.

Hard water has many benefits. Since hard water contains high concentrations of magnesium and calcium, drinking hard water may help you to get your daily recommended essential minerals. Hard water is also less likely to cause corrosion of pipes, tastes better, and contains less sodium.