Listed below, you will find our current rates and policies. If you do not find the information you need, please contact our office and we will provide it for you.
Meters are read beginning around the 15th of each month. Some months earlier due to the holidays.
Water bills are due upon receipt and are considered late if not paid by the 10th of the following month. Any payment received after the 10th is subject to a 10% penalty. NOTE: If the 10th falls on a weekend or holiday, the late fee will be imposed the following business day.
If the bill is not paid, meter will be locked off the 30th day of the month or as close to this date as a technican can work into the schedule .
In order to get water service restored, the customer must pay the past due and current balance on the account plus $50.00 reconnect fee. After normal business hours a $75.00 reconnect fee must be paid.
NOTE: NO PAYMENT ARRANGEMENTS CAN BE MADE ONCE WATER HAS BEEN SHUTOFF.
Failure to receive bill in no way exempts the cutomer from payment of bills. We like to encourage our customers to use automatic bank drafting which ensures payments are on time and no late charges are incurred.
Cherokee Village Water Works is not responsible for damages to the customer's property due to water leaks. The customer is responsible for all water going through the meter. The customer is responsible for all lines from the meter box to the resident's home.
The customer should have, (according to plumbing codes), a shutoff valve located in the line near the outlet of the water meter. The meter box should never be covered (i.e., paving, plants, dirt, or vehicles). Shrubs, trees, etc., must be kept trimmed from around the meter box. The Water Dept. will trim these if they are not maintained by the customer.
Cherokee Village Water Works respects a period of quiet time between 10:00 p.m. and 7:00 a.m. during which text and email alerts for outages are suspended.
Standard Residential Service Rates
| Monthly Minimum - Customer Charge: $19.61 + taxes per month. This is the minimum charge for water service. Water rates & fees are based on state mandated rate study. Senate Bill 386 Act 605 passed in March of 2021. (This Bill is located in Related Links on the right side of this page) | |
| Tier (gal.) $9.01/1000 gal. Effective January 1, 2025 |
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Our community's water meters are read each month. Please contact our office for any additional information.
Average Billing Examples
| Totals are just examples. | |
| Usage (gal.): | Bill Total: |
|---|---|
| 2,000 | $41.51 |
| 5,000 | $71.04 |
FEES
Return Check/ACH Fee $30.00
Non-Refundable App-Service Sign Up Fee $25.00
Security Deposit $100.00
Collection Fee $25.00
Reconnect Fee During Business Hours (8:00am - 4:00pm) $50.00
Reconnect Fee After Business Hours (After 4:00pm) $75.00 Weekends and Holidays ($75.00)
Service Call Fee $25.00 Per Visit
Meter Test Fee $25.00
24 Hour Inspection Fee $25.00
